Friday, February 7, 2014

How PEOA nearly doubled its closure rate on polygraph referrals during the past 18 months!

In the past, PEOA had often used a 'group-wide' posting approach, putting out most requests for exams to the entire group at one time.

Although successful, sometimes too many examiners would make contact with an interested party-- some even from nearby states using extra high price quotes! Citizens sometimes would call PEOA again to ask "What is the difference in the quotes I am receiving, from $300 to $2000 for the same thing?".

PEOA returned to referring only to its members within 100 or so miles from the requester's location, and closure (referrals that become paid exams) nearly doubled.